Frequently Asked Questions
We have compiled the most frequently asked questions on this page to help our users. This page consists of two sections: Common Ordering Questions and Tech Support Questions.
How do I signup for RecoveryCop online?
After you have decided to purchase, go to the purchase page. Follow the screens and enter the requested information to purchase online.
We accept VISA, Mastercard, Discover and American Express credit cards for online purchases. After your order completes you will immediately receive an email containing the instructions to download the full version and your registration number to create your online account.
What charge will show on my card?
The charge for any software on our site will appear as “Plimus, Inc.” which is our payment processing provider. This company handles thousands of various software orders every day for many different types of software companies.
How secure is the order process?
All order pages use the latest secured technology certified by Thawte and ScanAlert to ensure 100% Secure and Confidential buying. The order pages are tested daily and certified HACKER SAFE by ScanAlert. A logo will appear on each order page to ensure that it is secured.
Do you take orders by phone or mail?
Yes. To order RecoveryCop by toll-free phone or mail, first go to the purchase page. Then enter your information so it will be in our system. At the bottom of this page there will be a field called “Payment Type”. In the field, select “Phone” or “Mail” and click “Next”. You will then be taken to a page that gives you a reference number and a toll-free phone number to call or address to send to.
It is company policy that our customer databases remain confidential and private. We have not, will not, and won’t ever sell names to “spammers” or other parties who would like to use our databases to advertise or solicit their products or services. Our products do not collect any information from your phone other than the information required for the products’ successful operation.
Do you provide technical support?
Yes. After your purchase you will receive a premium software product with step-by-step instructions, updates for life and online technical support for life. In the rare case of a problem, our support team will give you step-by-step instructions to correct your issue. 100% Guaranteed.
How do I cancel my subscription?
To cancel your automatic billing just contact us to let us know you wish to cancel. Your automatic billing will be cancelled. Your account will remain active until the end of the period you purchased. At that time you would need to remove the software from your phone to avoid an “Invalid Login” error.
Do you provide software updates?
Yes. As long as you are a RecoveryCop subscriber you will receive the latest upgrades to the software free of charge.
Does RecoveryCop work on my phone?
RecoveryCop works on smartphones which run the Windows Mobile version 6.x. This means it could be 6.0, 6.1, etc. A partial list of compatible phones can be found here. Your phone’s account must have Internet access to upload logs. If your phone does NOT run Windows Mobile, for example it does not say “Windows Mobile” when you first turn your phone on, it is NOT compatible. It is also not compatible with earlier versions of Windows Mobile. It must be version 6.x. RecoveryCop is not currently compatible with Blackberry, iPhone, Symbian, Android or other smartphone platforms.
Will a thief know the program is installed or running?
RecoveryCop uses the latest innovations in mobile monitoring to keep your monitoring safe and secure. There are no indications that the program is running while it is active. The program has no entries in the Windows Mobile Start Menu, and its files are extremely discreet. Best of all, when RecoveryCop is running, there is NO entry for it in the Windows Mobile Task Manager. The program starts automatically in stealth mode at every boot of the phone. The only exception is if you decide to lock the phone. If so the software is not mentioned by name but it’s obvious there is some sort of security software installed.
What are the basic steps for installing? / How do I create my account?
The first step to installing RecoveryCop is to create your account online. You can do this on your computer. Just go to the registration page and create your account according to the instructions on that page. After you have created your account, go to the installation section of the User Guide.
How do I access the interface?
To access the interface on your phone, you would simply “call” the number #12345* where 12345 is your five digit PIN. So if you made your PIN as 98765, to access the interface, just go to your phone’s dialing (or home) screen. Then press the seven keys #98765* and hit SEND. The phone will act like it’s making a call but then the interface will appear and the call will hang up. You will then be inside the interface.
How do I change settings?
Bring up the interface by dialing the number #XXXXX* where XXXXX is the five digit PIN you created when installing the software. So if your PIN is 12345, you would dial #12345* and hit SEND/CALL. Then the interface will appear. After that click Options > Configure menu.
How do I change my Online Control Panel password?
Bring up the interface by dialing the number #XXXXX* where XXXXX is the five digit PIN you created when installing the software. So if your PIN is 12345, you would dial #12345* and hit SEND/CALL. The interface will appear. After that click Options > Configure > Change PIN.
How do I change my software PIN?
To change your Online Control Panel password, first login to your account. Then click the “Change Password” link on the left side menu. Enter your current password and the new password twice to confirm. IMPORTANT NOTE: If you do this you will also need to change it on your phone. Otherwise your logs will not upload.
How do I remove RecoveryCop?
To remove the software, access the interface on the phone and click the Uninstall command from the Options menu. Manual removal instructions are also included in your order email.